Privacy Policy

Last Updated: 10/25/2025

Book with Navio Travel ("we," "us," or "our") operates as an independent travel advisor on behalf of Fora Travel, a registered seller of travel. We are committed to protecting your personal information and your right to privacy.

Information We Collect

We collect personal information that you provide to us when you:

• Submit a travel inquiry or booking request
• Contact us via email, phone, or our contact form
• Use our website or services

This information may include:

• Contact details (name, email address, phone number)
• Travel preferences and requirements
• Passport and travel document information (when necessary for bookings)
• Payment information (processed securely through our payment partners)

How We Use Your Information

We use your personal information to:

• Process your travel bookings and requests
• Communicate with you about your travel arrangements
• Provide customer support and respond to inquiries
• Send you updates about your bookings
• Improve our services and website functionality
• Comply with legal obligations and industry regulations

Information Sharing

We may share your information with:

• Fora Travel: As we operate through Fora Travel, your booking information is shared with them for processing
• Travel Suppliers: Airlines, hotels, cruise lines, and other travel service providers necessary to fulfill your bookings
• Payment Processors: To process your payments securely
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information (subject to legal retention requirements)
• Objection to processing of your information
• Data portability

To exercise these rights, please contact us at book@naviotravel.com.

Data Retention

We retain your personal information for the following periods:

• Booking Records: 7 years from the completion of travel (as required by TICO regulations)
• Planning Requests: 2 years from the last interaction or trip completion
• Inquiry Data (no booking): 2 years from the last contact
• Email Communications: 3 years from the last correspondence

After these periods, your data will be securely deleted or anonymized unless we are required to retain it longer for legal or regulatory purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where our service providers (such as email services and payment processors) are located.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Using service providers that comply with recognized data protection frameworks
• Implementing standard contractual clauses approved by regulatory authorities
• Ensuring encryption during data transmission

Cookies and Tracking Technologies

Our website uses the following types of cookies and tracking technologies:

• Essential Cookies: Required for the website to function properly (cannot be disabled)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our website

Third-Party Services:

• Resend (email delivery service)
• ipapi.co (location detection for currency)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

GDPR and CCPA Rights

If you are a resident of the European Union or California, you have additional privacy rights:

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify affected individuals within 72 hours of becoming aware of the breach
• Report the breach to relevant regulatory authorities as required by law
• Provide details about what information was compromised
• Explain the steps we are taking to mitigate the breach
• Advise you on steps you can take to protect yourself

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 18, you may only use our services with the involvement of a parent or guardian.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. Parents or guardians who believe we may have information about a child under 13 should contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email if you have an active booking or inquiry with us
• Post a notice on our website for 30 days

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us: